Privacy Policy

Who We Are

Velvet Rove, Australia. ABN: 00 123 456 789. Registered address: Shop/30B Stanley St Plaza, South Brisbane QLD 4101, Australia. Contact: hello@velvetrove.com or +61 7 3844 8165.

Information We Collect

• Contact details such as name, email, phone number and delivery suburb/postcode
• Order details such as event date, servings, flavours and design notes
• Technical data such as IP address, browser type, pages viewed and device identifiers
• Communication data from messages, forms and emails

How We Use Your Information

• To provide quotes, confirm orders and arrange delivery
• To respond to enquiries and provide customer support
• To improve our website, services and user experience
• To send service messages and, with consent, updates and offers

Legal Basis

We process personal information where it is necessary to perform a contract or take steps at your request, where we have a legitimate interest that does not override your rights, or with your consent. We follow the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Cookies

We use essential cookies to operate the site and optional cookies for analytics and performance. You can manage cookies in your browser settings. Learn more in our Cookie Policy.

Analytics

We may use privacy-focused analytics to understand website usage in aggregate. Analytics data helps us detect errors and improve navigation and content.

Sharing Your Information

We share personal information only as needed with trusted providers such as couriers, payment and IT service providers that support our operations. These providers are required to protect your information and use it only for the contracted purpose. We do not sell personal information.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described, to comply with legal obligations and to resolve disputes. When no longer needed, information is securely deleted or de-identified.

Security

We use reasonable technical and organisational measures to protect personal information, including access controls, secure storage and limited retention.

Your Rights

• Access and correction of your personal information
• Opt-out of non-essential marketing communications
• Request deletion where applicable and not required by law
• Make a privacy complaint to us or the OAIC

To exercise your rights, contact hello@velvetrove.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

Our services are directed at adults planning events. If you believe a child has provided personal information, contact us to request deletion.

International Transfers

Some service providers may store or process data outside Australia. Where this occurs, we take steps to ensure appropriate safeguards are in place.

Changes to This Policy

We may update this policy to reflect changes in law or our practices. Updates will be posted on this page with a new effective date.

Contact

Email hello@velvetrove.com or call +61 7 3844 8165.